Technology will allow customers to head directly to gate for international flights >>
by: Harvey Chipkin
American Airlines has launched passport scanning in its mobile app. The carrier claims to be the first to offer passport chip scanning that securely transmits passport information directly from the Near Field Communication (NFC) chip embedded in the passport. This allows customers to head directly to the gate for international flights without having their passports rechecked by a customer service agent. They will still have to show passports when boarding. Currently, customers departing on international flights who check in on the app have their passports rechecked at the airport. This step is required even if the customers have uploaded photos of their passports via the mobile app. With this new enhancement, the customers will be prompted to enter their passport information and then scan their passports with an iOS or Android device. The app provides easy-to-follow instructions for the process. Maya Leibman, chief information officer, said mobile passport scanning removes a time-consuming step, providing customers with a smoother check-in experience for international flights.
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