Airbnb Extends Cancellation Refunds Through May 31
Company will also set aside $250 million to pay hosts for missed bookings >>
by: Harvey Chipkin
Airbnb announced it will allow guests to receive full refunds for any trips starting on or before May 31 that were booked prior to March 14. The company will also set aside $250 million to pay hosts for the missed bookings. Previously, the company had said it would allow guests to cancel and receive full refunds for trips between March 14 and April 14. That decision overrode many hosts’ existing cancellation policies that ensured they still received partial payments for those bookings. In a letter, Airbnb CEO Brian Chesky expressed regret over the decision to void the partial payments, saying the company will pay $250 million to cover the costs of coronavirus cancellations. Specifically, Airbnb will pay hosts 25% of what they would normally receive through their cancellation policies. The payments will begin to be issued in April.
We use cookies to offer you a better browsing experience, analyze traffic and personalize content. Read how we use and protect your data in our privacy policy. Do you accept cookies?