A majority (53 percent) of travel managers report their company provides both travel insurance and assistance services to their business travelers, according to a new study by the GBTA Foundation in partnership with AIG Travel, a global provider of travel insurance and global assistance services.
Additionally, almost all corporate travel managers (95 percent) feel providing insurance or assistance services to employees is valuable for international trips while over three-quarters (76 percent) say such services are valuable for domestic trips as well.
Currently four out of five travel managers report their companies offer travel advisories (85 percent), including travel health advisories (82 percent) to their business travelers. Offerings like risk management training (41 percent) and GPS tracking of travelers (26 percent), however, are much less common.
Of the travel managers at companies that offer travel insurance, the vast majority (90 percent) find benefits like emergency evacuations very important. Similarly, services involving assistance with medical evacuations were most important with 88 percent of travel managers, and 86 percent found security evacuations very important. Providing logistical aid such as referrals to a local hospital was consider important by 75 percent, while help replacing a missing passport was important for 66 percent.
“It’s no surprise that travel professionals find medical and security services most important, when you consider the world we live in today,” said Robert Gallagher, COO of AIG Travel. “However, when it comes to duty of care, these services are not enough. Employees need thorough preparation through education, training and the routine sharing of relevant and real-time information, especially for those who travel to high-risk areas.”
The study is based on an online survey of 167 travel managers in North America.